Frequently Asked Questions

Everything you need to know about bringing Floyd into your home.

What is the standard shipping lead time?

Most in-stock items ship within 5-7 business days. Custom upholstery or oversized furniture pieces may take 4-6 weeks for delivery depending on your location.

Do you offer professional assembly services?

While our products are designed for intuitive, tool-free assembly, we partner with third-party services like TaskRabbit to offer professional setup in select metropolitan areas.

What is your return policy?

We offer a 30-day return window for all furniture. Items must be in their original packaging; please note that a 10% restocking fee applies to large furniture returns.

Are Floyd products covered by a warranty?

Yes, we provide a 10-year limited warranty on our Bed Frame and Sofa frames, and a 1-year warranty on soft goods and upholstery against manufacturing defects.

Do you offer financing options?

We have partnered with Affirm to offer flexible monthly payment plans, allowing you to pay for your purchase over 3, 6, or 12 months at competitive rates.

How do I care for my Floyd furniture?

For wood surfaces, use a damp cloth and mild soap; avoid harsh chemicals. For upholstery, we recommend immediate spot cleaning with a water-based solution.